Terms and Conditions of Sale and Use

1. Seller and contact details

BikeQuest is sold by Alexis Mouville EI, micro-enterprise, SIREN 101 626 927. VAT is not applicable under Article 293 B of the French General Tax Code.

Telephone: [TO BE COMPLETED]. Contact and customer support email: alexis.mouville@gmail.com.

2. Purpose and scope

These terms apply to consumers who buy one-time access to BikeQuest and to every rider who uses the app. The version accepted on the order date governs the purchase, subject to mandatory consumer law.

BikeQuest is a recreational cycling web app. Riders choose quests, ride outside, upload proof photos or activity screenshots, and collect digital badges in their profile. BikeQuest is not a competition, navigation, medical, coaching, or emergency service.

3. Account, eligibility, and order

An email account is required to order and use BikeQuest. The buyer must provide accurate information, keep access to the email account secure, and must not transfer or resell the BikeQuest account.

For a gift order, the buyer may send the unique gift card or activation link to the intended recipient. This is the only permitted transfer: after activation, the recipient's account and access remain personal and may not be transferred or resold.

A minor may use BikeQuest only with the authorisation and supervision of a parent or legal guardian. The rider remains responsible for deciding whether an outdoor activity is appropriate for their age, health, skills, equipment, and local conditions.

Before confirming the order, the buyer must be able to review the essential characteristics of BikeQuest, the total price, these terms, and the applicable withdrawal information. Confirming the payment creates the contract, subject to confirmation by Stripe.

4. Price and payment

The €19 price covers only access to the 36 quests included in the current BikeQuest offer at the time of purchase. The BikeQuest publisher may later offer additional quest packs, other optional content, or a BikeQuest Season 2. Those future additions are not included in the €19 price and may be sold separately. This does not affect mandatory consumer rights or any updates required to keep the purchased digital service in conformity.

Payment is processed securely by Stripe. BikeQuest does not receive or store complete bank card numbers. Any refusal or authentication request is handled by the buyer's payment provider and Stripe.

BikeQuest is sold for a one-time payment. The current price is €19 once: one-time payment. no subscription. There is no subscription or recurring BikeQuest charge. The price shown immediately before payment is the price charged.

5. Delivery of access

Access is associated with the email account used for the order and is normally activated after Stripe confirms payment. If access is not activated despite a successful payment, the buyer should contact alexis.mouville@gmail.com with the account email and, if available, the Stripe reference.

For a gift order, payment confirmation sends the card and activation link only to the buyer. Access is granted to the recipient account only when that person opens the link, signs in, and activates the unused gift.

The one-time payment is not a promise that BikeQuest will operate forever. BikeQuest may evolve its catalogue and features while preserving the essential nature of the purchased service and the mandatory rights that apply to digital content and services.

6. Right of withdrawal and refunds

A consumer has 14 calendar days from the conclusion of the contract to withdraw without giving a reason. The withdrawal may be exercised by any unambiguous statement sent to alexis.mouville@gmail.com. The buyer should include the account email, order date, and Stripe reference when available.

BikeQuest currently gives access immediately after payment without collecting an express waiver of the right of withdrawal. The statutory right of withdrawal therefore remains available throughout the 14-day period when it applies.

BikeQuest will refund the sums due no later than 14 days after being informed of the withdrawal, using the original payment method unless the buyer expressly agrees otherwise. Access may be withdrawn after the refund. Mandatory remedies for defective or non-conforming digital content or services remain available independently of withdrawal.

Refunding a gift invalidates its activation link. If the gift has already been activated, the access granted through that gift may also be withdrawn, subject to mandatory consumer rights.

Model withdrawal form — To Alexis Mouville EI, alexis.mouville@gmail.com: I hereby notify you of my withdrawal from the contract for one-time access to BikeQuest, ordered on [date]. Account email: [email]. Consumer name and address: [details]. Date: [date]. Signature: [only if sent on paper].

7. Proof photos, rider content, and validation

The rider keeps their rights in proof photos, activity screenshots, profile photos, usernames, likes and comments, profile text, and other content they upload. The rider grants BikeQuest the limited, non-exclusive permission needed to host, copy, analyse, adapt for display, and show that content for quest validation, badge unlocks, social interactions, profile features, support, fraud prevention, and operation of the service.

Badge unlocks, rider profiles, proof photos, likes and comments may appear in the chronological BikeQuest feed for paid and signed-in riders. Profiles are visible by default. The confidential profile setting hides the rider card, badges, and proof photos from other riders; turning it off makes the full history visible again.

The rider must have the right to upload the content and must not upload illegal, hateful, harassing, threatening, or discriminatory content, private information about another person without permission, dangerous riding footage, malicious files, or proof they know is false or misleading.

BikeQuest uses automated analysis to assess whether a proof matches a quest. A proof is either approved or rejected. After rejection, the rider must submit a new proof; support may help with technical issues but does not manually override validation decisions. Digital badges have no monetary value and cannot be exchanged for money.

8. Safety

Cycling and outdoor activities involve inherent risks. The rider is solely responsible for the route, physical condition, bicycle and safety equipment, weather, traffic, applicable rules, and the decision to start, continue, or stop a ride.

Do not use your phone while riding. Stop in a safe and lawful place before taking a photo, reading a quest, or uploading proof. A BikeQuest quest is never an instruction to enter private property, break a traffic rule, take an unsafe route, or endanger any person.

9. Acceptable use, suspension, and account closure

The user must not disrupt the service, bypass access controls, attempt to access another account, scrape protected content, misuse another person's identity, or use BikeQuest for unlawful purposes.

BikeQuest may temporarily restrict or suspend an account where reasonably necessary to protect users or the service, investigate fraud or false proofs, respond to a legal obligation, or address a serious breach of these terms. Where appropriate, the user will be informed and may contact support. This does not affect mandatory consumer rights.

A user may request account closure by emailing support. Account closure does not automatically erase records that must be kept for legal, tax, accounting, dispute, or fraud-prevention purposes.

10. Intellectual property

BikeQuest, its name, software, interface, quest copy, badge artwork, illustrations, and other original materials are protected by intellectual property rights. The purchase grants a personal, non-exclusive, non-transferable right to use the service. It does not transfer ownership of BikeQuest or permit copying, resale, extraction, or commercial reuse of its content.

11. Availability, maintenance, and changes

BikeQuest aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Temporary interruption may occur for maintenance, security, provider incidents, or circumstances outside reasonable control.

Quests, badges, validation rules, and features may be corrected, updated, added, or removed. Material changes will not remove the protections granted by mandatory consumer law. The terms applicable to a completed purchase remain accessible on request.

12. Legal guarantees and liability

Consumers benefit from the mandatory legal guarantees applicable to digital content and digital services, including the legal guarantee of conformity where applicable. These guarantees apply independently of any commercial promise. A request may be sent to alexis.mouville@gmail.com.

BikeQuest is responsible for direct and foreseeable damage caused by a failure to perform its contractual obligations, within the limits permitted by law. BikeQuest does not exclude or limit liability where the law does not allow it, including mandatory consumer protection and liability for personal injury caused by fault.

BikeQuest is not responsible for accidents or injuries resulting from the rider's route or outdoor decisions, road and weather conditions, traffic violations, unsafe behaviour, or an event outside BikeQuest's reasonable control, except where liability cannot legally be excluded.

13. Privacy

Personal data handling is described in the Privacy Policy.

14. Complaints, mediation, applicable law, and disputes

Before starting formal proceedings, the consumer should send a written complaint to alexis.mouville@gmail.com so that BikeQuest can try to resolve the issue amicably.

Consumer mediator: [TO BE COMPLETED AFTER EFFECTIVE MEMBERSHIP OF AN APPROVED CONSUMER MEDIATOR]. This missing information must be added before relying on this clause.

French law applies, without depriving a consumer living in another country of any mandatory protections provided by the law of that country. Any dispute will be handled by the court that has jurisdiction under the applicable consumer rules.

Additional publisher and hosting details are listed in the Legal Notice.